Appointment Cancellation
When you book your appointment, you are holding a space on our calendar that is no longer available to other potential students or clients. In order to be respectful of others, please contact Black Matrix Academy as soon as you know you know you will not be able to make your appointment.
Our venue holds limited seating, and many of our events and classes sell out. For this reason, we request that you cancel at least 72 hours before your scheduled class. This will allow us to offer your spot to another customer. You may contact Black Matrix Academy at (773) 690-1014 between the hours of 9am to 5pm to reschedule.
Please note, we don't offer refunds. However, if you give us at least 72 hours notice of your need to cancel, we will credit your payment toward another class. However, if you do not cancel with at least 72 hours notice, you will lose any payments you have made.
No Call/No Show
Black Matrix Academy has a zero tolerance for NO CALL/NO SHOW. You will be allowed a 10-minute grace period to be present for training. If you are not present at the training facility within that time period, it will be considered a NO CALL/NO SHOW and will forfeit your full payment made for training. You may reschedule for a future training session with a $30 fee. If you miss any day or are past the grace period to be present for training, please refer to the rescheduling policy. Please make all reasonable efforts to contact Black Matrix Academy if you are running late. (773) 690-1014
Rescheduling Fee
Rescheduling Fees for training classes will require a $30 fee and Private training $20 fee. All add on's such as firearm and ammunition rental are included and the fees cover the ability to attend training.
You Agree that by submission of payment you have reviewed, understand and agree to the policies set by Black Matrix Academy and are in agreeance with the set policies.